Effective Date: December 6, 2024
Last Updated: December 6, 2024

At RS Cosmetics, customer satisfaction is our priority. If you are not satisfied with your purchase, our Refund and Return Policy outlines the conditions and processes for requesting a return, exchange, or refund. Please read the policy carefully before making a claim.

1. Eligibility for Returns

Products may be eligible for a return or exchange under the following conditions:

  • The product is damaged or defective upon delivery.
  • You received the wrong product.
  • The product is incomplete or missing items from the order.

To qualify for a return, the product must:

  • Be in its original packaging.
  • Be unused and in the same condition as delivered.
  • Include the invoice or proof of purchase.

2. Non-Returnable Items

The following items are not eligible for return or refund:

  • Products that have been opened, used, or tampered with.
  • Items purchased under special offers, clearance sales, or as part of promotions.
  • Custom or personalized products.
  • Gift cards or vouchers.
  • Products returned beyond the allowed time frame (see Section 3).

3. Time Frame for Returns

  • All return requests must be initiated within 7 days of receiving the product.
  • Claims made after 7 days will not be accepted.

4. Return Process

To request a return, please follow these steps:

  1. Contact Us: Email us at info@rscosmetic.com or call +91 9115303511 to initiate the return process. Provide your order number, reason for the return, and pictures of the product (if applicable).
  2. Approval: Once your return request is approved, you will receive instructions on how to return the product.
  3. Shipping: Ship the product back to us at the address provided in the return instructions. Customers are responsible for the return shipping cost unless the product is defective or incorrect.

5. Refund Policy

Refunds are processed under the following conditions:

  • The returned product is received and inspected by our team.
  • If approved, the refund will be initiated to the original payment method.

a. Refund Processing Time

  • Refunds may take 7-10 business days to reflect in your account, depending on your bank or payment provider.
  • In case of cash-on-delivery (COD) orders, refunds will be issued via bank transfer or store credit.

b. Partial Refunds

Partial refunds may be provided in cases where:

  • The product is returned but not in its original condition or missing parts.
  • The return is initiated beyond the 7-day window but still approved under special circumstances.

6. Exchange Policy

We offer exchanges for defective, damaged, or incorrect products. Exchanges are subject to the availability of the replacement product. If the replacement is unavailable, a refund will be provided.

7. Order Cancellations

a. Before Shipping

Orders can be canceled before they are shipped. In such cases, a full refund will be provided.

b. After Shipping

Once the order has been shipped, it cannot be canceled. You may return the product after delivery as per the return process.

8. Damaged or Defective Products

If you receive a damaged or defective product, contact us within 48 hours of delivery. Provide details of the issue along with pictures of the damaged product and packaging.

9. Contact Us

For questions or assistance regarding refunds, returns, or exchanges, please contact us:

RS Cosmetics
Website: https://rscosmetic.com
Email: info@rscosmetic.com
Phone: +91 9115303511

By purchasing from RS Cosmetics, you agree to this Refund and Return Policy. We are committed to ensuring your satisfaction and appreciate your understanding of our policies. Thank you for shopping with us!